Spacetalk

Try this troubleshooting guide to work out why your watch won't pair to your Spacetalk App.

My Watch Won't Pair with my App

Reopening a Closed Support Case

Contact Us for Support

Urgent Update: Calling Emergency Services

What to do if your Spacetalk watch screen becomes frozen or unresponsive to touch

Unresponsive Watch Screen

Information on the water resistance of your Spacetalk watch

Is My Watch Water Resistant?

Troubleshooting

Troubleshooting guide if you are having issues charging your Spacetalk watch.

My Adventurer is not Charging

Troubleshooting guide if you are having issues charging your Spacetalk Loop watch.

My Loop is not Charging

Troubleshooting steps if you have a 'No Connection' error on your Spacetalk watch.

'No Connection' error

What to do if your Spacetalk watch is damaged

My Watch is Damaged

I'm having Audio Issues

Troubleshooting issues when you have a Spacetalk watch but using a different SIM in the watch.

Using a Different Mobile Provider on your Spacetalk Watch

We'll help you find your IMEI number on your Smartwatch and Spacetalk App

Find your IMEI number

Reset my Watch

If calls keep getting rejected to your Spacetalk watch, this article can help you find the cause of the issue.

My Calls Keep Getting Rejected

Change the temperature measures from Celsius to Fahrenheit or vice versa

Change between Fahrenheit & Celsius

If you need to send your watch in for repair, here are the options available.

Create a Repair Order

Recommended steps to take to prepare your watch for repair

Prepare the Spacetalk watch for Repair

Transfer my SIM to a New Spacetalk Watch

Postage costs for repairs

Steps on how to manage a watch better that’s draining faster than normal.

Watch is Draining the Battery

My Spacetalk watch is stolen

How does the Spacetalk watch provide location information and why is it’s accuracy sometimes reduced

Why is the watch location accuracy reduced

Instructions on how to unpair and re-pair a Spacetalk watch and app.

Unpair and re-pair a Spacetalk watch

Can't find the location history for your watch, this article explains why it's not there.

Why is there no location history for a watch

Information on why a Spacetalk watch has been restricted

Watch Updates - Why is my watch now restricted?

What to do if your Spacetalk watch doesn't update automatically during Daylight Saving Time

Updating your Watch after Daylight Saving Time

Troubleshoot issues with the Spacetalk Watch

Watch Issues

Cancelling the App subscription charges through your app stores.

Canceling Subscriptions Purchased via App Stores

Understanding and Resolving Charges After Cancelling Spacetalk Subscriptions

Charges after cancelling my Spacetalk App

What to do if your Spacetalk app is unable to detect the free app subscription you receive with your Spacetalk Mobile SIM

App showing Spacetalk Watch as Disabled

Instructions on how to delete your Spacetalk Account data both online and via your Spacetalk app

Deleting your App Account and Data

If you are still having pairing issues with app, try these steps.

Are you still having pairing issues?

Failed to Verify When Logging In

This article is to help explain how we calculate location within the app.

How We Calculate Location

This article is for Android users who may not be receiving their 6 digit one time passcode to enter the app.

How to Make Sure You Receive OTP Messages on Android

Troubleshoot issues with the Spacetalk App

App Issues

A guide on how to log into and view your Spacetalk Mobile account via our website.

Australia: How to Log into your Mobile Account

Australia: Inactive or Cancelled Spacetalk Mobile Service

Charges after cancelling my Spacetalk Mobile service

Australia: SIM not working?

A guide on how to retrieve your number if it has accidentally ported Spacetalk Mobile

Australia: Accidentally Ported Your Personal Number to Spacetalk Mobile

Australia: Identity Check Issues

How to recharge your deactivated Spacetalk Mobile service

Australia: Spacetalk Mobile Service Showing as Deactivated

Troubleshoot issues with your Spacetalk Mobile

Spacetalk Mobile Issues

Spacetalk.co

System Status

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