Troubleshooting
Solutions to common problems.
43 articles
- Why won't my Spacetalk watch pair with the app?
- How do I reopen a closed support case?
- How do I contact Spacetalk Support?
- Can my Spacetalk watch call Triple Zero (000) in an emergency?
- What do I do if my Spacetalk watch screen is frozen or unresponsive?
- Is the Spacetalk watch water resistant?
- Why do some Spacetalk messages show as "Unverified"?
- Why is my Spacetalk Adventurer not charging?
- Why is my Spacetalk Loop not charging?
- Why is my Spacetalk watch showing a "No Connection" error?
- What should I do if my Spacetalk watch is damaged?
- Why is there no sound on my Spacetalk watch?
- Can I use a different SIM provider with my Spacetalk watch?
- Where can I find my Spacetalk watch's IMEI number?
- How do I reset my Spacetalk watch?
- Why are calls to my Spacetalk watch being rejected?
- How do I change the temperature display between Celsius and Fahrenheit?
- How do I create a repair order for my Spacetalk watch?
- How do I prepare my Spacetalk watch before sending it for repair?
- How do I transfer my SIM to a new Spacetalk watch?
- Who pays for postage when sending a Spacetalk watch for repair?
- Why is my Spacetalk watch battery draining so fast?
- What should I do if my Spacetalk watch is stolen?
- Why is my Spacetalk watch location not accurate?
- How do I unpair and re-pair my Spacetalk watch?
- Why is my Spacetalk watch restricted?
- Why is there no location history for my Spacetalk watch?
- How do I update the time on my Spacetalk watch after Daylight Saving Time?
- How do I cancel my Spacetalk App subscription?
- Why am I still being charged after cancelling the Spacetalk App?
- Why does the Spacetalk App show my watch as disabled?
- How do I delete my Spacetalk App account and data?
- I am still having pairing issues — what do I do?
- Why am I getting a "Failed to verify" error when signing in?
- How does the Spacetalk App calculate and display location?
- How do I make sure I receive OTP messages on Android?
- How do I view my Spacetalk Mobile plans in the Spacetalk App? (Australia)
- Why has my Spacetalk Mobile service been automatically cancelled? (Australia)
- Why am I still being charged after cancelling my Spacetalk Mobile service?
- Why is my Spacetalk Mobile SIM not working? (Australia)
- I accidentally ported my personal number to Spacetalk Mobile — how do I get it back? (Australia)
- Why is my identity check failing during SIM activation? (Australia)
- Why does my Spacetalk Mobile service show as deactivated? (Australia)