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How do I reopen a closed support case?

How to reopen a support case that was closed before your issue was fully resolved.

If your support case was closed before your issue was resolved, you can reopen it without starting a new case.

How to reopen your case

  1. Find the original email from the Spacetalk Support team for that case.

  2. Reply directly to that email thread with your question or additional information.

  3. Your reply will automatically reopen the case and route it back to the Support team.

If you cannot find the original email, or if you need urgent assistance, contact our Support team via live chat.

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