If the Spacetalk App is asking you to subscribe despite having an active Spacetalk Mobile plan, or the watch is showing as "Device Disabled", there is a synchronisation issue between the app, the watch, and your subscription. Follow the steps below to resolve it.
Step 1: Check your Spacetalk Mobile SIM is active
Before resetting anything, confirm your Spacetalk Mobile plan is activated and linked to your account. See How do I activate my Spacetalk Mobile plan in Australia? if you have not yet activated it.
Step 2: Factory reset and re-pair the watch
Resetting the watch re-establishes the connection between the watch and the app, and allows the app to detect the free subscription associated with your Spacetalk Mobile SIM.
Factory reset the watch — see How do I reset my Spacetalk watch? for the full steps.
Re-pair the watch to the Spacetalk App — see How do I pair my Spacetalk watch with the app?.
If the issue persists after completing both steps, contact our Support team via live chat.