Your watch enters a restricted state when there is no active Spacetalk Watch Subscription or Spacetalk Mobile SIM plan linked to your account.
Important: Do not unpair your watch. Your device stays linked to your account for 90 days, and all features are restored immediately once a plan or subscription is active.
What features are restricted
When the watch is restricted, you lose access to:
Live watch location — real-time location and location history
App Chat — sending and receiving messages via the Spacetalk App
Watch settings — managing School Mode, keyboard functions, and contacts
Note: The Spacetalk App remains free. You can still make standard phone calls to the watch's mobile number. The SOS button continues to work as a hardware feature, but you will not see the watch's location in the app during an SOS alert without an active plan.
How to restore access
Option 1: Activate a Spacetalk Mobile plan (recommended)
A Spacetalk Mobile plan includes the app subscription at no extra cost.
Region | Where to get a plan |
Australia | In the Spacetalk App under Membership > Add a plan, or at spacetalk.co/watch-plans |
USA | Contact our Support team via live chat to request a SIM card first, then activate via the US Mobile Portal |
UK | Contact our Support team via live chat to request a SIM card first, then activate via the UK Mobile Portal |
Note: When purchasing at spacetalk.co, use the same email address linked to your Spacetalk account.
Option 2: Add a Spacetalk Watch Subscription
If you are outside Australia, USA, or UK, or prefer to keep your current SIM provider, open the Spacetalk App and follow the subscription prompts to subscribe via the Apple App Store or Google Play Store.
Frequently asked questions
Do all admins need to subscribe? No. Only one subscription or plan is needed — once any admin subscribes, the watch is unrestricted for everyone.
What payment methods are accepted? Subscriptions are handled through your phone's app store — Apple App Store or Google Play Store.
What happens if I do nothing? If the watch stays restricted and inactive for 90 continuous days, it is automatically unpaired.
Can I keep my existing watch number? In Australia, you can port your number when activating a Spacetalk Mobile plan.
Is Spacetalk Mobile available in my country? Spacetalk Mobile plans are available in Australia, the UK, and the USA. If you are in another country, keep your local SIM and add the Spacetalk Watch Subscription in the app.
I have a Spacetalk plan but it was activated on someone else's account. The quickest fix is to make yourself an admin of that member. If you need further help, contact our Support team via live chat.
I no longer use my Spacetalk watch. Unpair the watch from your account to stop restriction notifications — see How do I unpair and re-pair a Spacetalk watch?.
Deleting the app will not stop notifications, as your account stays active.
Important: Unpairing permanently removes the watch from your account and deletes its data history. If you use the watch again later, you will need to pair it from scratch.
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If you have any questions, contact our Support team via live chat.