If your Spacetalk Mobile service is showing as Deactivated in the Spacetalk App, your most recent auto-recharge was unsuccessful. This usually happens when insufficient funds were available or your payment method needs updating.
Important: Before reactivating, update your payment method if it has expired or changed. See How do I update my payment method? for instructions.
How to reactivate your service
Open the Spacetalk App and tap Membership at the bottom of the screen.
Under Your SIM Plans, swipe left to see all plans and tap View all.
Select your deactivated service from the list.
Tap Reactivate Plan at the bottom of the screen and follow the prompts to complete reactivation.
If you are still experiencing issues reactivating your service, contact our Support team via live chat.