To start a repair, contact our Support team via live chat. We will check whether troubleshooting can resolve the issue first — if a repair is needed, we will initiate the repair order for you.
Australia, New Zealand, United Kingdom
Have the following information ready before contacting Support:
Full name
Email address
Watch return delivery address
Contact number
Watch model
IMEI number (found on the watch under Settings > Information, or on the label on the side of the watch box)
Proof of purchase
Finland, Norway
Contact our Support team via live chat and we will initiate the repair order for you.
Other countries
For warranty claims, contact our Support team via live chat to discuss your options.
Note: Out-of-warranty repair is not available for watches purchased outside Australia, New Zealand, UK, Finland, and Norway. If your watch is out of warranty in these regions, please contact our support team.
If you have any questions about the repair process, contact our Support team via live chat.