Important: Do NOT cancel your Spacetalk Mobile service. Once a phone number is cancelled it cannot be recovered — it is critical that the service stays active until the port is complete.
To move your number back to your preferred provider:
Get a new SIM card from your preferred provider.
Follow that provider's porting steps to port your number out of Spacetalk Mobile.
When asked, provide the date of birth of the person who signed up for the Spacetalk service, along with the mobile number being transferred — providers may need this to match our records.
Once the port is complete, your number will move across and the Spacetalk Mobile service will be cancelled automatically.
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If you are still experiencing issues, contact our Support team via live chat.