Why is my Spacetalk watch showing a "No Connection" error?

A "No Connection" error on the watch means it cannot reach the mobile network. This can also prevent the watch from pairing with the app or displaying the pairing QR code. Work through the steps below in order.

Swipe down from the top of the watch screen. The network signal strength and network name are displayed at the top. If the bars are low or there is no signal, move to an area with better coverage and try again.

Swipe down from the top of the watch screen, tap Settings, and check that the Flight Mode toggle is not blue. If Flight Mode is on, tap it to turn it off.

Remove the SIM card from the watch and reinsert it to make sure it is correctly seated. See How do I insert a SIM card into my Adventurer? or How do I insert a SIM card into my Loop?.

Hold down the power button on the back of the watch until it vibrates. The watch will shut down and restart automatically.

Remove the SIM from the watch and insert it into another phone to confirm it is working and has active credit for voice, data, and SMS. If it is not working in another phone, the SIM may need to be recharged or replaced.

Swipe down from the top of the watch screen, go to Settings > Information > Software Update, and install any available updates. Make sure the watch is connected to WiFi before updating.

If none of the above steps resolve the issue, perform a factory reset as a last resort.

Important: Note down your IMEI number before resetting — you will need it. Find it under Settings > Information on the watch, or on the label on the side of your watch box.

Once complete, set the watch up again using the Spacetalk App.

If you are still experiencing issues after all the above steps, contact our Support team via live chat.