If you have a new Spacetalk watch and want to keep your existing SIM and phone number, you can move the SIM to the new watch and re-pair it. Here is how.
How to transfer your SIM
Check your SIM is active — confirm your current SIM and mobile service are active before moving it.
Unpair the old watch — in the Spacetalk App, unpair the old watch before inserting the SIM into the new one. See How do I unpair and re-pair a Spacetalk watch?.
Insert the SIM into the new watch — keep the new watch switched off while inserting, then power it on once the SIM is inside to give it the best chance of connecting.
Pair the new watch — pair the new watch with the Spacetalk App. Because it has a different IMEI, it needs to be set up in your Space again. See How do I pair my Spacetalk watch with the app?.
Note: If you are not using a Spacetalk SIM in Australia, USA, or UK, an unlocking fee may apply. See Can I use a different SIM provider with my Spacetalk watch?.
If your SIM is lost or damaged
Contact our Support team via live chat to arrange a replacement SIM. Once you have the new SIM:
Your watch number and mobile balance stay the same as long as the old service was active.
Use Replace SIM in the Spacetalk App to transfer your service to the new SIM. See How do I replace my SIM card? for instructions.
After the replacement is confirmed, power cycle or reset the watch.
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If you have any questions, contact our Support team via live chat.