Spacetalk

Troubleshooting guide if you are having issues charging your Spacetalk watch.

My Adventurer is not Charging

Troubleshooting guide if you are having issues charging your Spacetalk Loop watch.

My Loop is not Charging

Troubleshooting steps if you have a 'No Connection' error on your Spacetalk watch.

'No Connection' error

What to do if your Spacetalk watch is damaged

My Watch is Damaged

I'm having Audio Issues

What to know about SIM cards and networks if you want to use a different mobile provider in your Spacetalk watch (Australia, USA & UK only).

Using a Different Mobile Provider on your Spacetalk Watch

We'll help you find your IMEI number on your Smartwatch and Spacetalk App

Find your IMEI number

Reset my Watch

If calls keep getting rejected to your Spacetalk watch, this article can help you find the cause of the issue.

My Calls Keep Getting Rejected

Change the temperature measures from Celsius to Fahrenheit or vice versa

Change between Fahrenheit & Celsius

If you need to send your watch in for repair, here are the options available.

Create a Repair Order

Recommended steps to take to prepare your watch for repair

Prepare the Spacetalk watch for Repair

Transfer my SIM to a New Spacetalk Watch

Postage costs for repairs

Steps on how to manage a watch better that’s draining faster than normal.

Watch is Draining the Battery

My Spacetalk watch is stolen

How does the Spacetalk watch provide location information and why is it’s accuracy sometimes reduced

Why is the watch location accuracy reduced

How to unpair a Spacetalk watch and pair it again.

Unpair and re-pair a Spacetalk watch

Why a watch shows as “Restricted”, what’s affected, and how to restore full access.

Why is my watch now restricted?

Can't find the location history for your watch, this article explains why it's not there.

Why is there no location history for a watch

What to do if your Spacetalk watch doesn't update automatically during Daylight Saving Time

Updating your Watch after Daylight Saving Time

Troubleshoot issues with the Spacetalk Watch

Watch Issues

Spacetalk.co

System Status

Find answers and get help from Intercom Support and Community Experts

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