Why is there no sound on my Spacetalk watch?

If your Spacetalk watch has no sound or the sound quality is poor, there are two things to check before contacting Support.

School Mode disables all sounds on the watch during the hours it is active. If your child's watch is silent, check whether School Mode is currently on in the Spacetalk App.

To check or change School Mode, see How do I set up School Mode on the Spacetalk watch?.

Swipe down from the top of the watch screen to open the control menu. Tap Sound to see the volume slider. If the volume is turned down or off, adjust it to your preferred level.

If the watch still has no sound after checking both of the above, there may be a hardware issue. Contact our Support team via live chat.