Note: Before you start, make sure you are using the same email address in the Spacetalk App that was used when the watch was originally paired.
Step 1: Check whether the watch is already paired in the app
Open the Spacetalk App and tap Profile in the bottom right corner.
Under Watch, check whether a watch appears and who it is paired to.
If the watch is paired to the right member but does not appear to be paired on the watch itself — or is paired to the wrong person — scroll to the bottom of Watch Settings and tap Unpair Watch.
Note: If the watch is still paired to a previous owner's account — for example, if it was handed down or purchased secondhand and not properly unpaired — ask them to follow the steps above to unpair it. If you cannot contact the previous owner, contact our Support team via live chat.
Step 2: Factory reset the watch
Once the watch is unpaired from the app, factory reset it to clear the pairing from the watch side as well.
Important: You will need the last 4 digits of your watch's IMEI number as the factory reset password. Find it on the label on the side of your watch box, or on the watch under Settings > Information.
Swipe down from the top of the watch screen.
Tap Settings.
Scroll down and tap Factory Reset.
Enter the last 4 digits of your IMEI number and confirm.
Step 3: Pair the watch again
Once the watch has been reset, pair it again from the Spacetalk App.
Open the Spacetalk App and tap the blue + in the bottom right corner.
Tap Pair a Watch.
Select the member you want to pair the watch to. Do not pair the watch to yourself.
Follow the prompts to complete pairing.
For the full pairing walkthrough, see How do I pair my Spacetalk watch with the app?.
If you are still experiencing issues after completing all three steps, contact our Support team via live chat.