When you sign in to the Spacetalk App, we send you a one-time verification code by email or SMS. The code is valid for 5 minutes. If you did not receive it, tap Resend to request a new one.
If you keep getting a "Failed to verify code!" error after entering the code, try the following.
Things to check first
VPN users: Turn off your VPN before signing in — VPNs can interfere with the verification process.
Android users: Check your spam or blocked messages folder — OTP messages can be automatically filtered. See How to Make Sure You Receive OTP Messages on Android.
Note: If you have made several failed attempts in a row, wait a few minutes before trying again — repeated failed attempts can be temporarily blocked for security reasons.
Step 1: Force close and reopen the app
Fully close the Spacetalk App (make sure it is not just running in the background), then reopen it and try signing in again.
Step 2: Reinstall the app
If force closing does not help, uninstall the Spacetalk App and reinstall it from your app store, then try signing in again.
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If you are still getting the error after both steps, contact our Support team via live chat.