How to unpair the watch
Open the Spacetalk App and tap Profile in the bottom right corner.
Under Watch, tap the watch you want to unpair.
Scroll down, tap Unpair Watch, and confirm.
Note: Unpairing releases the watch's Spacetalk Mobile number back to your plan as available, so you can assign it to another watch next time you pair.
How to pair the watch again
Make sure the watch shows Tap to Pair on the screen before starting. If it does not, restart the watch by holding the power button until it vibrates, then try again.
From the Spaces screen, tap the blue + in the bottom right corner, then tap Pair a Watch.
Choose the person to pair the watch to.
If you have a wearable plan that has not been used to pair a watch, it will appear here for you to assign. A Spacetalk Mobile SIM from the box automatically fills in the number.
Scan the watch's QR code (or enter the pairing code manually) and complete the pairing steps.
For the full pairing walkthrough, see How do I pair my Spacetalk watch with the app?.
If pairing fails
Repeat the unpair steps to make sure the watch is fully disconnected.
Restart the watch, then restart pairing from the Spaces screen.
As a last resort, factory reset the watch — see Why won't my Spacetalk watch pair with the app?.
After a repair or watch swap
When re-pairing after a repair, your previous settings can be restored, but photos, messages, and audio files cannot. If you are moving to a new watch, link the new device to the correct family member during pairing.
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If you are still experiencing issues, contact our Support team via live chat.