If your Spacetalk watch is stolen, act quickly to block the device and stop any ongoing charges.
Step 1: Contact Spacetalk Support immediately
Contact our Support team via live chat. After verifying your identity, we will:
Block the watch to prevent unauthorised use
Suspend auto-recharge to stop future payments
Have the following ready to help us act quickly:
Your watch's IMEI number (found on the original watch box, or on the label on the side of the box)
Proof of purchase
Your account verification details
Your delivery address (if you need a replacement SIM)
Step 2: Request a SIM replacement (if needed)
If you want to continue using your Spacetalk Mobile plan on a new watch, ask our Support team to arrange a SIM replacement for you. Make sure your delivery address is correct and secure before we send it.
If you have any further questions, contact our Support team via live chat.