For Australia, USA & UK Only.

If you have purchased a Spacetalk wearable device after March 2024, there are some important things you need to know about your Spacetalk watch.

Additionally, it's important to note that purchasing a plan on our Spacetalk website does not automatically include a SIM card. This applies to both general plans and wearable plans; SIM cards need to be obtained separately. If you bought a Spacetalk watch, a SIM is included and pre-inserted into your watch.

Spacetalk wearable devices sold after March 2024 in Australia are softlocked to the Spacetalk Mobile service we offer. This means that the device will only operate on our network and will not work with any other networks' SIM card, even if you have a subscription to our app.

If you have a SIM card from another network in your Spacetalk watch, you will find that your watch won't pair to your app. This is because our devices are designed to work exclusively with our SIM cards and our network.

To ensure that your Spacetalk wearable device works seamlessly, we recommend activating the SIM card that came with your watch. This SIM card is specifically designed for Spacetalk mobile and can be activated on any of our great plans for wearable devices.

During the activation process, you will also have the option to port (transfer) your current mobile number to Spacetalk or obtain a new number. For number porting from post-paid plans, make sure you have your existing provider's account number available, while pre-paid plans require the date of birth associated with the account.

To activate your SIM card, simply visit:

If you wish to transfer your current number from another provider, you can do so during the activation process. If you're activating a Spacetalk SIM card for the first time, ensure to confirm your number selection and be prepared for number porting as needed.

If your SIM is active but you still can't pair, check if you have a Spacetalk Mobile SIM.

Spacetalk watches are soft-locked to Spacetalk Mobile plans* in applicable countries. If you don't have a Spacetalk Mobile plan, your watch will not pair to the app. There is an unlocking fee if you want to unlock your device. To do this chat to Support.

In the rare event that you did not receive a SIM card with your Spacetalk wearable device, or if you have lost it, please contact our customer support team. They will be able to assist you in getting a new SIM card sent to you.

Alternatively, if you prefer, you can order a compatible SIM card directly from the Spacetalk website to ensure seamless service with your device.

We hope this article has provided you with all the information you need about Spacetalk wearable devices and SIM cards. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team for assistance.