Applicable for Australia Only.
Spacetalk Wearable Devices and SIM Cards
If you have purchased a Spacetalk wearable device after March 2024, there are some important things you need to know about your Spacetalk watch.
Spacetalk wearable devices sold after March 2024 in Australia are softlocked to the Spacetalk Mobile service we offer. This means that the device will only operate on our network and will not work with any other networks' SIM card, even if you have a subscription to our app.
What Happens if I Use a Different SIM Card?
If you have a SIM card from another network in your Spacetalk watch, you will find that your watch won't pair to your app. This is because our devices are designed to work exclusively with our SIM cards and our network.
How to Activate Your Spacetalk SIM Card
To ensure that your Spacetalk wearable device works seamlessly, we recommend activating the SIM card that came with your watch. This SIM card is specifically designed for Spacetalk mobile and can be activated on any of our great plans for wearable devices.
Our wearable plans start from as little as $17.99 per month for unlimited talk and text with 1GB of data, perfect for regular usage on the watch. For the best value, our 365-day plan is just $164.99 for unlimited talk and text plus 30GB of data for a whole year, saving you $50.89!
To activate your SIM card, simply visit https://mobile-activate.au.spacetalk.co/ and create an account. You will need to provide a form of identification, such as a driver's license or Medicare card, and your service will be activated within 4 hours. If you wish to transfer your current number from another provider, you can do so during the activation process.
What if I Didn't Receive a SIM Card?
In the rare event that you did not receive a SIM card with your Spacetalk wearable device, or if you have lost it, please contact our customer support team. They will be able to assist you in getting a new SIM card sent to you.
We hope this article has provided you with all the information you need about Spacetalk wearable devices and SIM cards. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team for assistance.