Before you start pairing, make sure you have completed the following:
You have downloaded the Spacetalk App and created your account. If you haven't done this yet, see Set up your Spacetalk App first.
You have set up the watch wearer as a Managed Member in your Space. See Add a Managed Member to your Space for help.
You have an active Spacetalk Mobile SIM inserted in the watch. The watch needs an active SIM to enable calling, messaging, location, and safety features. Without an active SIM, you will not be able to pair the watch.
Note: If you are in Australia, UK, or USA, your watch comes with a Spacetalk Mobile SIM. Activating this SIM entitles you to a free Spacetalk Plus subscription. If you do not activate the Spacetalk Mobile SIM, you will need to pay for the Spacetalk Plus membership separately. If you choose to use a different SIM provider, an unlocking fee applies — see Using a Different Mobile Provider on your Spacetalk Watch for details.
How to pair your Spacetalk watch
Step 1: Open the Spacetalk App
Open the Spacetalk App on your phone.
Step 2: Select the Managed Member
Spin the Space dial to navigate to the Managed Member you want to pair the watch to. Tap Pair device, then tap Pair a wearable.
If you haven't set up the watch wearer as a Managed Member yet, see Add a Managed Member to your Space.
Step 3: Enter the watch phone number
Tap Pair my watch to begin. You will need to enter the watch's phone number to continue.
If you activated your Spacetalk Mobile SIM, the watch phone number will be in the confirmation email sent to you.
If you are in Australia, UK, or USA and haven't activated your SIM yet, tap Activate your SIM in the app and follow the prompts. See the SIM activation guides for help.
If you are using a different SIM provider, check with your provider for your phone number.
Step 4: Tap to Pair on the watch
On your watch, tap Tap to Pair. The watch will check for software updates first — once the update is complete, Tap to Pair will reappear. Tap it again to continue.
Note: The watch needs at least 2 bars of mobile signal during pairing. If Tap to Pair does not appear, move to an area with better signal coverage.
Note: If Tap to Pair disappears before you complete the pairing, hold down the power button until the watch vibrates, then wait for the watch to restart. Tap to Pair will reappear.
Troubleshooting:
If Tap to Pair does not appear at all, perform a factory reset: swipe down on the watch screen, tap Settings > Factory Reset, and enter the last 4 digits of the watch's IMEI as the password. You can find the IMEI on the side label of your watch box, or by tapping Settings > Information on the watch.
If you see a Scan with the Spacetalk App message, tap the centre of the watch screen to bring up the QR code.
Step 5: Scan the QR code or enter the pairing code
The watch will display a QR code. Use the Spacetalk App to scan it — make sure camera permissions are enabled for the app.
Alternatively, tap Enter pairing code in the app and enter the watch's IMEI number and the pairing code shown on the watch screen. You can find the IMEI on the side label of your watch box, or by tapping Settings > Information on the watch.
Step 6: Add a Spacetalk Plus subscription (if applicable)
You will be guided through adding a Spacetalk Plus subscription to the watch. You need a Spacetalk Plus subscription for the watch to function.
Australia, UK, and USA: Activating your Spacetalk Mobile SIM includes a free Spacetalk Plus subscription. If you have not activated the SIM, you will need to subscribe separately.
Using a different SIM provider: Contact our Support team via live chat to unlock your device before proceeding.
Step 7: Confirm the pairing
Confirm the pairing on both your phone and your watch. Once accepted, the Spacetalk App will show your watch as paired.
What's next?
Your watch is now paired. You will need to configure the watch in the Spacetalk App to set it up with features like SOS contacts, School Mode, alarms, Rewards, preset messages, and more. See Configure your Watch on Spacetalk App to continue.
If you are still experiencing issues, contact our Support team via live chat.