This is for Australian customers who bought a mobile plan from our online store. If you haven't bought a plan yet, see Difference between Mobile Plans. You can activate it in the Spacetalk app.
Activate from the Spacetalk app
Open the app, log in, and tap Membership at the bottom.
Under Your SIM Plans, tap Activate new SIM (shown in blue). This appears when you’ve bought a plan with the same email you use for the app, but haven’t activated it yet.
Don’t see it? If you didn’t buy a plan online, see Buy a plan.
Bought online but it’s not showing? The purchase email may differ from your app account — see Transfer a plan I purchased.
Choose Physical SIM or eSIM. For a Spacetalk watch, choose Physical SIM (the SIM is already in the watch) and enter its 13-digit serial (on the SIM, or the sticker on the box).
ℹ️ eSIMs don’t work with a Spacetalk watch — choose Physical SIM.
Confirm your identity (first activation only) — driver licence, passport or Medicare. Enter your name exactly as it appears on the ID, and an Australian residential address.
Choose a new number, or keep your existing number by transferring (porting) it in — you'll get an SMS code to verify it's yours. See Porting your number.
Confirm your plan and accept the terms.
Add a payment method (auto-recharge; Visa/Mastercard). If you pre-purchased and used Activate new SIM, you won’t be charged again — this is for future recharges.
Done — your plan activates shortly (usually within 5 minutes; up to 4 hours at busy times). We’ll update you by email and SMS, and you’ll get a push notification from the app when it’s ready. If it’s not active in 4 hours, chat to us.
If you chose eSIM (handset only)
We'll email you your eSIM QR code. Once your plan is active, install the eSIM — open the email and scan the QR code, or follow the on-screen steps on your phone. We'll confirm the eSIM is installed before your service is fully ready. If it doesn't install after a few tries, we can issue a new SIM. See eSIM AU.
FAQs
How long does activation take? Usually a few minutes, longer during peak periods.
Can I use an eSIM with my watch? No — Spacetalk watches use a physical SIM only.
I didn’t receive a SIM card. Mobile plans don’t include a SIM. A Spacetalk watch includes one; for a handset plan you buy a SIM separately. If it’s faulty, chat to Support for a replacement.
Can I use a SIM from another carrier? Yes, but the watch must be unlocked and the SIM activated with that carrier first — see Using a Different Mobile Provider. Non-Spacetalk SIMs don’t include the free app subscription and unlocking fees apply.