Activate the Spacetalk Mobile plan you bought from our online store in Australia. In the Spacetalk App, tap Membership, then Activate new SIM and follow the steps.
This article is for Australian customers who have already purchased a Spacetalk Mobile plan from our online store. If you have not purchased a plan yet, see Australia: Difference Between Mobile Plans.
How to activate your plan
Step 1: Open the Membership section
Open the Spacetalk App and tap Membership at the bottom of the screen. Under Your SIM Plans, tap Activate new SIM (shown in blue).
Note: The Activate new SIM button only appears if you purchased a plan using the same email address linked to your Spacetalk App account. If you do not see the Activate new SIM button, the purchase email may differ from your Spacetalk App account. See Australia: Transfer a Spacetalk Mobile plan you purchased.
If Activate new SIM does not appear, check that you are signed in with the same email address used at checkout and that you have a stable internet connection. If it still does not appear, contact our Support team via live chat.
If you have not purchased a plan online yet, see Australia: Buy A New Plan.
Step 2: Choose Physical SIM or eSIM
Select Physical SIM for a Spacetalk watch — the SIM card is already inside the watch. Enter the 13-digit SIM serial number, found on the SIM card itself or on the sticker on your watch box.
Note: eSIM (embedded SIM, a digital SIM built into your phone) is not compatible with Spacetalk watches. Only choose eSIM if you are activating a plan for a handset.
Step 3: Confirm your identity (first activation only)
Verify your identity using your driver licence, passport, or Medicare card. Enter your name exactly as it appears on the ID, along with an Australian residential address.
Step 4: Choose your phone number
Choose a new number, or keep your existing number by transferring (porting) it across. If you port your number, you will receive an SMS code to verify the transfer is authorised.
See Transfer or Port an existing number for details.
Step 5: Confirm your plan and accept the terms
Review your selected plan and accept the terms and conditions to continue.
Step 6: Add a payment method
Add a Visa or Mastercard for automatic recharges. All Spacetalk Mobile plans are on auto-renewal to keep your service uninterrupted.
Note: If you pre-purchased the plan and are activating it using Activate new SIM, you will not be charged again at this step. The payment method is saved for future renewals only.
Step 7: Done
Your Spacetalk Mobile plan usually activates within 5 minutes, and up to 4 hours during busy periods. You will receive an email, SMS, and a push notification from the Spacetalk App when activation is complete.
If you chose eSIM (handset only)
We will email your eSIM QR code once your plan is active. Open the email and scan the QR code, or follow the on-screen steps on your phone to install it. If the eSIM does not install after a few attempts, contact our Support team via live chat to arrange a replacement SIM.
Frequently asked questions
How long does activation take? Activation usually takes up to 5 minutes. During busy periods it may take up to 4 hours.
Can I use an eSIM with my Spacetalk watch? No. Spacetalk watches use a physical SIM only.
I did not receive a SIM card. Spacetalk Mobile plans do not include a SIM card — the SIM is already inside your Spacetalk watch. If you are activating a handset plan, you need to purchase a SIM separately. If your SIM is faulty, contact our Support team via live chat for a replacement.
Can I use a SIM from another carrier? Yes, but your Spacetalk watch must be unlocked first and the other carrier's SIM activated with that carrier. Unlocking fees apply, and a non-Spacetalk SIM does not include the free app subscription. See Using a Different Mobile Provider on your Spacetalk Watch for details.
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If you are still experiencing issues, contact our Support team via live chat.