This article is for Australian customers who have purchased a Spacetalk Mobile plan from the Spacetalk online store and need to activate it.
Important: Use the same email address for both your online store purchase and your Spacetalk App account. If the email addresses do not match, your purchased plan will not appear in the app. See Australia: Transfer a Spacetalk Mobile plan you purchased if this applies to you.
How to activate your plan
Step 1: Open Membership in the Spacetalk App
Open the Spacetalk App and tap Membership in the bottom menu.
Step 2: Tap Activate new SIM
Under Your SIM Plans, your purchased plan appears as Activate new SIM in blue. Tap it and follow the prompts to complete activation.
Note: If Activate new SIM does not appear, check that you are signed in with the same email address used at checkout and that you have a stable internet connection. If it still does not appear, contact our Support team via live chat.
Note: Because you have already paid for this plan, you will see $0 due today — you will not be charged again now. Your saved payment details will be used from the next billing cycle.
For the full activation walkthrough, see Australia: Activate your Purchased Spacetalk Mobile Plan.
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If you are still experiencing issues, contact our Support team via live chat.