Important Update: Your Spacetalk App Connection.
We’ve identified that your account does not currently have an active Watch Subscription or SIM plan linked to it. An active subscription or SIM plan is required for ongoing access to all Spacetalk Watch to App features.
What features are now restricted?
Your watch will remain paired, but it will enter a "Restricted" state in the app. This removes access to:
📍 Live Watch Location: Real-time location monitoring and location history.
💬 App Chat: Sending and receiving messages via the app.
⚙️ Watch Settings: Managing School Mode, Keyboard functions, and Contacts.
Important: If you plan to reinstate your access, please do not un-pair your watch. Your device will stay linked to your account for 90 days, and all features will be restored immediately once a plan or subscription is active.
How to stay connected
Option 1: Activate a Spacetalk Watch SIM Plan (Recommended)
The best way to ensure a seamless experience is to switch to a Spacetalk Watch SIM Plan for the Spacetalk watch. These plans are specifically for our devices and include pairing with the app at no additional cost.
Where to get a Spacetalk Wearable SIM Plan: AUS, UK & US
NOTE: if you buy at Spacetalk.co please ensure you use the same email address that is connected to your Spacetalk account)
Region | Where to Buy a Watch SIM Plan |
Australia (AU) | Directly in the Spacetalk App (Membership > Add a plan) or at |
United States (US) | Please contact us if you first require a SIM card. |
United Kingdom (UK) | Please contact us if you first require a SIM card. |
Option 2: Subscribe to the Watch App Subscription
If you are outside of the AU, US, or UK, or if you prefer to keep your current third-party mobile provider, you can purchase a standalone App Watch Subscription within the app.
If your watch is restricted, open the app and follow the subscribe prompts which will guide you through the Google Play or Apple Store subscription options.
Additional Resources
Need a hand?
If you still require support, please contact customer support, by selecting the chat option in the bottom right of the page.