If you encounter subscription-related issues in the Spacetalk app or watch, such as the app asking you to subscribe despite having an active Spacetalk Mobile plan or the watch showing as "Device Disabled," there may be a synchronisation issue between the app, the watch, and the subscription service. Follow the steps below to resolve this issue.
Common Causes
The system may not correctly recognise the Spacetalk Mobile SIM card.
The device is not properly linked to the subscription service.
Synchronisation issues between the app and the watch.
Troubleshooting Steps
Factory Reset & Re-pair the Watch to your App
To re-sync the Spacetalk watch and your app, we would recommend performing a factory reset on the watch in order to re-pair it with your Spacetalk app. This can reset the connection between the two and assist the app in detecting the free subscription associated with your Spacetalk Mobile SIM card.
Please view this article and follow the steps to factory reset and re-pair your watch.
Check your Spacetalk Mobile SIM
Ensure your Spacetalk Mobile plan is activated and linked to your account before performing these steps.
You can view this article here, which can assist you in activating your Spacetalk Mobile SIM if you’ve not yet done so.
By following these steps, you should be able to resolve most subscription-related issues and ensure that your Spacetalk app and watch function correctly.
If the issue persists after completing the above steps, contact Spacetalk customer support via the live chat available on our website for further assistance.