When you log in to the Spacetalk app, you enter your email address or phone number, and we send you a verification code.
You have 5 minutes to use the code before it expires. If you didn't get the code, you can resend another one.
If you've tried several times and keep getting a “Failed to verify code!” error, try the troubleshooting steps below.
Troubleshooting steps
Things to check first:
VPN users: turn off your VPN, then try to log in.
Android users: these messages can go to your SPAM folder — check there, and mark them as safe so they arrive normally next time.
If you've made several failed attempts in a row, wait a little while before trying again — for security, repeated attempts can be temporarily blocked.
Step 1 — Close the app
Force close the Spacetalk app (make sure it's fully closed, not just in the background), then re-open it.
Step 2 — Reinstall the app
If you've force closed the app and still have the issue, uninstall the Spacetalk app and then install it again.
If you continue to get “Failed to verify code” issues after these steps, contact us so we can investigate further.
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