Network Connection
Your watch is designed to keep you connected, even when you're on the go. However, sometimes you may experience issues with your network connection. If you're having trouble connecting to a network, follow these steps to troubleshoot the issue.
Checking Network Signal Strength
The first step in troubleshooting your network connection is to check the signal strength on your watch. To do this, simply swipe from the top to bottom on the touch screen. The network signal strength and the network name should be displayed. If you see a 'No Connection' error, try the following steps.
Troubleshooting Steps
If you're experiencing a 'No Connection' error, try these steps:
Check that flight mode is not active by swiping down, selecting 'Settings' and 'Flight Mode' toggle is not blue.
Check that the SIM card has been inserted correctly. Try taking the SIM card out and reinserting it back into the watch.
Do a soft reset by holding down the Power Button for 20 seconds.
Check that the SIM card has been activated correctly. Remove the SIM card from your watch and insert it into another device or phone to test if it's working.
Check that the SIM card has valid credit for voice, data and sms. If necessary, recharge the SIM.
If available, try another SIM card in your Adventurer.
If you've tried all of these steps and are still experiencing network connection issues, please contact our customer support team for further assistance. We want to make sure you stay connected with your watch at all times.