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How do I activate my Spacetalk Mobile plan in the UK?

Step-by-step instructions for activating a Spacetalk Mobile SIM plan through the UK Mobile Portal.

Activate your Spacetalk Mobile SIM plan in the UK through the Spacetalk Mobile Portal. Use the SIM that came with your watch.

Who this is for: Anyone activating a Spacetalk Mobile plan in the UK for a Spacetalk watch or a handset.

How to activate your plan

  1. Go to the Spacetalk Mobile Portal: Visit the Spacetalk Mobile Portal that matches your plan type:

    Enter the email address you want to use for your Spacetalk Mobile account.

    Spacetalk Mobile Portal welcome screen with Register and Sign in options

  2. Verify your email: Enter the security code sent to your email address to access your account. Check both your inbox and spam folder if you do not receive it.

    Spacetalk Mobile Portal Security Code screen with six code boxes, a Verify button and Resend Code

  3. Choose Physical SIM or eSIM: If you are activating a SIM for your Spacetalk watch, select Physical SIM and use the SIM included with your watch. Spacetalk watches (Loop, Adventurer, Adventurer 2 and Life) do not support eSIM (embedded SIM, a digital SIM built into your phone). They use a physical SIM only.

    Spacetalk Mobile Portal Select SIM screen showing New Physical SIM and New eSIM options

  4. Enter your SIM card number: Enter your SIM serial number, the 19 or 20 digit number printed on the SIM card. The SIM card should be in the box your watch came in.

    Spacetalk Mobile Portal Activate SIM Card screen with an ICCID field, Scan Code button and Continue

  5. Choose a plan: Select the plan that suits you best from the list of available options.

    Spacetalk Mobile Portal Select a Plan screen showing Spacetalk Unlimited Mobile, 1 month rolling, at £30

  6. Enter your details: Enter your name and address to complete your account registration.

    Spacetalk Mobile Portal What's your name? screen with a Full Name field and Save and Continue

  7. Add a payment method: All Spacetalk Mobile plans are on automatic renewal. Add a Visa or Mastercard to keep your service active. You can update your card details in the Mobile Portal at any time.

    Spacetalk Mobile Portal Add a Credit Card screen with card number, expiry and CVC fields

  8. Choose a phone number: Choose a new number, or port (transfer) your existing number across from another carrier. See Transfer or Port an existing number for details. In the UK, you will need a Porting Authorisation Code (PAC) to transfer your existing number. To get your PAC, text PAC to 65075. A PAC is only valid for 30 days after it is issued.

    Spacetalk Mobile Portal Your phone number screen with Get a new number and Keep my existing number

    Your Spacetalk Mobile plan will then activate. Most SIM activations take around 15 minutes, but can take up to 2 days in some cases.

Managing your SIM and plan

To replace your UK Spacetalk Mobile SIM, for example in a new device, visit the UK Mobile Portal and select Replace SIM on the relevant service. If the previous SIM has been deactivated, you will need to choose a new phone number.

Frequently asked questions

Can I keep my phone number if my previous Spacetalk Mobile SIM has been cancelled? No. Cancelled or disconnected SIM cards cannot retain the same number. You will need to select a new number in the UK Spacetalk Mobile Portal.

How long does a Spacetalk Mobile SIM swap take in the UK? Spacetalk Mobile SIM swaps in the UK usually take around 15 minutes, but may take up to 2 days.

If you are still experiencing issues, contact our Support team via live chat.

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