If you find that your watch is draining battery faster than normal, here are a few things that could be causing it.
Location Updates
The watch is set to update locations every 15 minutes. If you reduce this timeframe, this will use more battery power and drain your battery faster. You can edit the update interval in your Spacetalk App.
How to edit Location Update Intervals
Step 1: Access your Spacetalk App
Log in to your Spacetalk app, and once done, select the icon of the person you would like to update the location updates of
Step 2: Swipe up on the Actions menu
Once you’ve selected the person you’d like to make changes to, you’ll be directed to the map screen and the actions menu associated with their watch. To view more options, swipe the menu upwards.
Step 3: Watch Settings
Scroll down the menu and select Watch Settings
Step 4: Location Updates
On the new menu, find and select Location Updates
Step 5: Update Frequency of Updates
Here you can update how frequently the Spacetalk watch provides its location to your Spacetalk app. Although shorter intervals gives you more accuracy, it will consume more battery power. Any interval less than 15 minutes will impact your battery life, but if you have access to charge the watch throughout the day, this might not be an issue for you. Balance your need for more accuracy with battery consumption to make the right choice for you.
Please note: you can also request the location of the watch at any time – please view this article to find out more.
Watch Not Communicating with your Spacetalk App
Pair your watch
If you have not yet paired your watch, this could be a cause of the battery draining issue.
You have charged the watch and turned it on but have not completed the pairing process, you will find the battery draining faster than normal. This happens because the watch doesn't go into standby mode to conserve power but is waiting to be paired with the Spacetalk App. You should pair your watch to your Spacetalk account resolve the battery issue.
If you require assistance with this process, please view this article
Non-Working SIM
If your SIM is not communicating to the Spacetalk App, this could also cause the battery to drain faster than expected because the phone is constantly attempting to connect to the Spacetalk App.
Try these troubleshooting steps to check your SIM status:
Check that your SIM is active. Have you activated your SIM Plan for the watch?
Do you have good network coverage where the watch is located? Do you see signal bars in the watch?
Do you have enough credits in your SIM plan?
If you’ve attempted all of these steps and are still experiencing issues, please reach out to our support team via the live chat available on our website.