The location history section of the Spacetalk app provides a day-by-day breakdown of your child's movements. However, there are times when you may notice a gap in this history or no data displayed.

Here are the most common reasons why location history data might be missing:

If the watch was powered down or out of battery for the entire duration of the day, it cannot communicate with our servers. Without a power source, the device is unable to capture or transmit GPS coordinates to your app. Make sure you keep your battery charged up and ready for use.

Even with a full battery, the watch requires an active data connection to send its location to you. If the SIM card inside the watch has exhausted its data allowance, the device will be unable to "upload" its location history to the Spacetalk network. Check your SIM plan to make sure your device has data. If you have a Spacetalk SIM, you can check your SIM usage directly from your mobile portal (or in the app for Australian customers) to ensure your plan has enough data.

If a mobile plan payment was missed or the SIM has reached its expiry date, the cellular service will be disconnected. An expired SIM cannot provide the network connection necessary for real-time tracking or history logging. If you have a Spacetalk SIM, you can check your SIM status directly from your mobile portal (or in the app for Australian customers) to ensure your plan is active.

If the watch was placed in Flight Mode for the duration of the day, all wireless signals—including GPS and cellular data—are disabled. While in this mode, the watch is intentionally prevented from sending any information to your app to comply with safety or battery-saving protocols. Make sure you switch Flight Mode off. You can find this by swiping to Settings on the watch.

If you don't believe any of these to be accurate reasons for not displaying your watch's location data, we are here to help.

Please contact our Customer Support team through the help section of the app, and we will investigate your device's connection status to get you back on track. Make sure you provide us with your device IMEI, Spacetalk account details and date and time of the missing location data to help with the investigations.