For Australia only.
Congratulations. You've just purchased a Spacetalk Mobile plan from our online store. please follow the steps below on how to add it to your Spacetalk Mobile service.
There are multiple ways you can activate your Spacetalk Mobile service. You can do this from the Spacetalk app or by logging into https://app.spacetalk.co. After signing in, ensure you are using the email address associated with your purchase to avoid any account mismatch.
View this article to find out how to activate your Spacetalk mobile service.
How to use the plan you purchased via the app
Step 1: Access your Spacetalk App
It’s important to use the same email address that you used during the store check out. Sign in to the Spacetalk app with this email address. Ensure you double-check the email address to avoid any mismatches, as this could delay activation.
From the Spacetalk app's home screen, navigate to Membership at the bottom menu and follow the prompts for managing your plans.
Step 2: Your SIM Plan
If you’ve used the same email to purchase the plan as you use to log into your Spacetalk app account, your purchased plan will appear below Your SIM Plans – as "Activate new SIM" in blue. Please select the tile and this will direct you to activate your plan. If the plan does not appear, recheck the email address and ensure your internet connection is stable. Contact support if issues persist.
If you need help activating your Spacetalk Mobile service, see Activating Australian Spacetalk mobile Additionally, restarting your device after inserting the SIM can help finalize the activation process.
How to use the plan you purchased via our website
Step 1: Log into your Spacetalk Web App
You can log into your Spacetalk Web App from our web app: https://app.spacetalk.co/
Once logged in, you should see your Spacetalk Mobile plans and services under Your SIM Plans
Step 2: Your SIM Plan
To use the plan you purchased, select the "Activate new SIM" in blue tile and follow the provided prompts. Rest assured to double-check your SIM details when entering them to prevent errors during activation.
If you require assistance activating your service via the Web App, see Activating Australian Spacetalk mobile.
If you purchased a Spacetalk Mobile plan for someone else, see Transfer purchased mobile plan.