If you purchased a Spacetalk Mobile plan from our online store but cannot see it in the Membership section of the Spacetalk App, it is usually because you used a different email address to purchase the plan than the one linked to your Spacetalk App account.
A plan waiting for activation appears as Activate new SIM in blue in the Membership section.
Note: If you just purchased the plan, give it a few minutes to appear — it usually shows within minutes, and up to a few hours during busy periods. Check again shortly.
If you have waited and the plan still does not appear, you may need to transfer it from the email address used at purchase. See Australia: Transfer a Spacetalk Mobile plan you purchased for step-by-step instructions.
Once the plan appears, tap Activate new SIM to activate it. See Australia: Activate your Purchased Spacetalk Mobile Plan for the full activation steps.
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If you are still experiencing issues, contact our Support team via live chat.