If you purchased a Spacetalk Mobile plan from the online store but need to activate it on a different Spacetalk App account — for example, if you are setting it up for someone else — you can transfer it using the steps below.
How to transfer a plan
Step 1: Open Membership
Open the Spacetalk App account you want to transfer the plan to, and tap Membership at the bottom of the screen.
Step 2: Tap Activate SIM
On the Membership page, tap Activate SIM.
Step 3: Select "Someone else purchased it for me"
When asked who purchased the plan, select Someone else purchased it for me, then tap Continue.
Step 4: Enter the purchaser's email address
Enter the email address used to purchase the plan. If the address matches the order, a 6-digit transfer code will be sent to that email address.
Note: The person who originally purchased the plan will receive an email containing the 6-digit code. Ask them to share it with you to complete the transfer.
Step 5: Enter the transfer code
Enter the 6-digit code and tap Confirm to finalise the transfer.
Step 6: Activate your SIM
A summary of the transferred plan will appear. Tap Activate Now to activate your SIM immediately, or tap Skip to activate it later from the Membership page.
For the full activation walkthrough, see How do I activate my Spacetalk Mobile plan in Australia?.
If you are still experiencing issues, contact our Support team via live chat.