Welcome to the Spacetalk Mobile Portal!
Did you know that Spacetalk offers a self-service Mobile Portal for all our users?
The Spacetalk Mobile Portal is a convenient and easy-to-use platform that allows you to manage your Spacetalk device from your mobile phone.
How do I access the Spacetalk Mobile Portal?
Accessing the Mobile Portal is easy.
You will need to go to our Mobile Portal: https://mobile-activate.au.spacetalk.co. Select 'Existing Customer', then you will need to log in to your account.
If you're not receiving password reset emails, chat to our Support team. We can reset the password for you but will need to verify you for security purposes. If needed, support agents can issue a temporary password to regain access. Use this temporary password promptly and update it immediately upon logging in for enhanced security.
To do so, enter your mobile or account number and password that you used to set up your account. If you experience issues logging in, double-check your credentials and ensure your account is fully set up. You may also need to verify your account information.
TIP: Your account number is a 9-digit number and should start with '200'. Do not use your email address to log in.
If you have forgotten your password, don't worry! You can click on the "Reset Password" link to change it. If you’re not receiving the reset email, ensure the email address linked to your Spacetalk account is valid and correct. If your account becomes locked due to multiple failed attempts, wait for the lockout period to end before resetting your password again. Additionally, support agents can provide temporary passwords for immediate access. Once logged in with a temporary password, update it immediately for better security.
What can I do on the Spacetalk Mobile Portal?
Limitations of Third-Party SIMs
The Spacetalk Mobile Portal only supports Spacetalk SIM cards. If you use a third-party SIM (e.g., Aldi SIM), you must use the carrier’s portal for management.
Accessing the SIM Dashboard
If unable to log in, use a temporary password provided by support and update your credentials post-login.
The Spacetalk Mobile Portal offers a range of features that make managing your device a breeze. Here are just a few things you can do on the portal:
Troubleshooting Password Reset Issues
Locked-Out Accounts
If your account is locked due to multiple failed login attempts, wait for the lockout period to end before attempting again.
Use a temporary password provided by support agents to regain access, and update your password promptly post-login to secure your account.
Not Receiving Password Reset Codes
If you don’t get the reset email, contact support for a temporary password.
Always use your Spacetalk account number or service number, not an email, while logging in to ensure access.
Common Causes of Not Receiving the Password Reset Email
Account Not Linked to Email Address: Ensure the email you are using is linked to your Spacetalk account. Verify your account setup using the Spacetalk Mobile Portal, or create an account if needed.
Steps to Reset Your Password Using the Spacetalk Website
Visit the Mobile Portal at https://mobile-activate.au.spacetalk.co/.
Enter your account number or mobile service number and follow the instructions to reset your password.
Check your spam or junk folder for the reset email.
Use the new password to log in.
Security Recommendations
Always create a strong and unique password to safeguard your account.
Frequently update your password, particularly after using temporary or reset passwords.
Avoid multiple failed login attempts to prevent account lockout.