SpaceTalk

Did you know that Spacetalk offers a self-service Mobile Portal for all our users?  

The Spacetalk Mobile Portal is a convenient and easy-to-use platform that allows you to manage your Spacetalk device from your mobile phone. 

How do I access the Spacetalk Mobile Portal?

You will need to go to our Mobile Portal: <a href="https://mobile-activate.au.spacetalk.co/" rel="nofollow noopener noreferrer" target="_blank">https://mobile-activate.au.spacetalk.co</a>. Select 'Existing Customer', then you will need to log in to your account.

If you're not receiving password reset emails, chat to our Support team. We can reset the password for you but will need to verify you for security purposes. 

To do so, enter your mobile or account number and password that you used to set up your account. If you experience issues logging in, double-check your credentials and ensure your account is fully set up. You may also need to verify your account information.

TIP: Your account number is a 9-digit number and should start with '200'. Do not use your email address to log in.

If you have forgotten your password, don't worry! You can click on the "Reset Password" link to change it. If you’re not receiving the reset email, ensure the email address linked to your Spacetalk account is valid and correct. 

What can I do on the Spacetalk Mobile Portal?

The Spacetalk Mobile Portal offers a range of features that make managing your device a breeze. Here are just a few things you can do on the portal:

<a href="https://intercom.help/spacetalk-791f7d9069fe/en/articles/11324344-activating-your-spacetalk-mobile-plan" rel="nofollow noopener noreferrer" target="_blank">Activate my SIM</a>

<a href="https://support.spacetalk.co/en/articles/11324344-australia-activate-your-spacetalk-mobile-plan">Upgrade or downgrade my Mobile plan</a>

<a href="https://support.spacetalk.co/en/articles/11324545-australia-check-your-mobile-account-balance">Check my mobile usage and balance</a>

<a href="https://support.spacetalk.co/en/articles/11330776-australia-update-your-payment-method">Change my payment method</a>

<a href="https://support.spacetalk.co/en/articles/11324592-australia-view-your-transaction-history">Look up my payment history</a>

<a href="https://support.spacetalk.co/en/articles/11330224-australia-update-your-account-information">Change my account information</a>

<a href="https://support.spacetalk.co/en/articles/11324154-australia-cancel-your-spacetalk-mobile-plan">Cancel my Mobile plan</a>

- <a href="https://intercom.help/spacetalk-791f7d9069fe/en/articles/11324344-activating-your-spacetalk-mobile-plan" rel="nofollow noopener noreferrer" target="_blank">Activate my SIM</a>
- <a href="https://support.spacetalk.co/en/articles/11324344-australia-activate-your-spacetalk-mobile-plan">Upgrade or downgrade my Mobile plan</a>
- <a href="https://support.spacetalk.co/en/articles/11324545-australia-check-your-mobile-account-balance">Check my mobile usage and balance</a>
- <a href="https://support.spacetalk.co/en/articles/11330776-australia-update-your-payment-method">Change my payment method</a>
- <a href="https://support.spacetalk.co/en/articles/11324592-australia-view-your-transaction-history">Look up my payment history</a>
- <a href="https://support.spacetalk.co/en/articles/11330224-australia-update-your-account-information">Change my account information</a>
- <a href="https://support.spacetalk.co/en/articles/11324154-australia-cancel-your-spacetalk-mobile-plan">Cancel my Mobile plan</a>

Common Causes of Not Receiving the Password Reset Email

Account Not Linked to Email Address: Ensure the email you are using is linked to your Spacetalk account. Verify your account setup using the Spacetalk Mobile Portal, or create an account if needed.

1. Account Not Linked to Email Address: Ensure the email you are using is linked to your Spacetalk account. Verify your account setup using the Spacetalk Mobile Portal, or create an account if needed.

Steps to Reset Your Password Using the Spacetalk Website

Visit the Mobile Portal at <a href="https://mobile-activate.au.spacetalk.co/" rel="nofollow noopener noreferrer" target="_blank">https://mobile-activate.au.spacetalk.co/</a>.

Enter your account number or mobile service number and follow the instructions to reset your password.

Check your spam or junk folder for the reset email.

1. Visit the Mobile Portal at <a href="https://mobile-activate.au.spacetalk.co/" rel="nofollow noopener noreferrer" target="_blank">https://mobile-activate.au.spacetalk.co/</a>.
2. Enter your account number or mobile service number and follow the instructions to reset your password.
3. Check your spam or junk folder for the reset email.
4. Use the new password to log in.

Troubleshooting Login Issues After Password Reset

New Password Confirmation: Ensure you're using the correct updated password.

1. New Password Confirmation: Ensure you're using the correct updated password.

Find out what's available on the Spacetalk Mobile Portal

Australia: Self Service on the Mobile Portal

Spacetalk.co

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