Your Spacetalk Mobile plans can be cancelled at any time, via both your Spacetalk app and Web App account.
How to Cancel your Spacetalk Mobile plan via your Spacetalk App
Step 1: Access your Spacetalk Mobile Membership via the app
Accessing your mobile details is easy. Log in to your Spacetalk App.
On the bottom, select Membership.
Step 2: Select the Plan you Want to Cancel
You will see a list of your active plans on the page. Select the plan that you want to make changes to.
Step 3: Select Cancel
Once you’ve selected the plan you’d like to cancel, scroll to the bottom of the menu screen and select Cancel SIM Plan.
Step 4: Verify your Decision
Once you’ve selected to cancel, you will need to verify your account to confirm your decision. You can select to receive a code via SMS or Email. Enter the code you received and select Verify to confirm.
Step 5: Done
Once you’ve entered the verification code and confirmed, your Spacetalk Mobile service will start the process of cancelling – this may take an hour or so to finalise. Once done, no future payments will be taken.
How to Cancel your Spacetalk Mobile plan via the Web App
You can also cancel your Spacetalk Mobile plans via the web app available on the Spacetalk website
Step 1: Confirm Cancellation
You can log into your Spacetalk Web App via our website: app.spacetalk.co
To view your Spacetalk Mobile services, click View All under your SIM Plans.
Step 2: Select the Plan
Select from the list of active Spacetalk Mobile services the plan you wish to make changes to
Step 3: Select Cancel
On the left side of the page, select Cancel SIM Plan
Step 4: Verify your Decision
Once you’ve selected to cancel, you will need to verify your account to confirm your decision. You can select to receive a code via SMS or Email. Enter the code you received and select Verify to confirm.
Step 5: Done
Once you’ve entered the verification code and confirmed, your Spacetalk Mobile service will start the process of cancelling – this may take an hour or so to finalise. Once done, no future payments will be taken.
What Happens After Cancellation
After successfully cancelling your mobile plan or subscription:
Your plan will be cancelled and your service will stop immediately. We are unable to refund any unused prepaid mobile credits.
Your selected plan will no longer renew, and future charges will cease.
Note that any payments made before cancellation are non-refundable as per standard policies.
Managing Auto-Renewals for SpaceTalk Plans
All our plans are sold with automatic recharge of all services by default. If you want to stop your plan from auto-renewing chat to our support team to deactivate auto-renewals. We will need to verify you for security purposes so make sure you have your account or mobile number ready.