How to Reset Your Watch
If you are experiencing issues with your watch, you may need to reset it. There are two different ways to reset your watch: soft reset or factory reset. In this article, we will explain how to perform both types of resets.
Soft Reset
A soft reset is a quick and easy way to reset your watch without losing any data. This is usually the first step to try when troubleshooting issues with your watch.
To perform a soft reset, follow these steps:
hold down the power button on the back of the watch until it vibrates, you won't have to select any options on the screen.
The watch will then shut itself down and turn itself back on.
Factory Reset
If a soft reset does not resolve your issue, you may need to perform a factory reset. This will erase all data on your watch and require you to pair it again.
To perform a factory reset, follow these steps:
simply swipe down from the top of the screen,
press 'Settings',
scroll down and press 'Factory Reset', and
enter the last 4 digits of your watch's IMEI number (this can be found under 'Settings'>'Information' or on the box the watch was purchased in).
Your watch will then reset and you will need to pair it again with your device.
In summary, if you are experiencing issues with your watch, try a soft reset first. If that does not resolve the issue, you may need to perform a factory reset. Remember to back up any important data before performing a factory reset, as it will erase all data on your watch.
We hope this article has been helpful in guiding you through the reset process. If you continue to experience issues with your watch, please contact our customer support for further assistance.