If you are experiencing issues with your watch not making any sounds or the sound quality being poor, there are a few things you can check before sending it in for repair.

The first thing to check is if School Mode is turned on. School Mode is a feature that disables all sounds on the watch during school hours. If School Mode is on, you will need to turn it off in order to hear any sounds from your watch.

Next, make sure that the volume on your watch has not been turned off or down. You can adjust the volume by swiping from top to bottom on the clock screen to reveal the control centre. Tap 'Sound' to reveal the volume slider. If the volume is turned off or down, simply adjust it to your desired level.

If neither School Mode nor volume settings are causing the issue, it is possible that there is a hardware problem with your watch. In this case, the watch will need to be sent to our Repairer for further inspection and repair.

We apologize for any inconvenience this may cause and thank you for your patience while we work to resolve the issue with your watch.

If you have any further questions or concerns, please do not hesitate to contact our customer support team for assistance.

Thank you for choosing our watch and we hope to have your issue resolved soon.