If your Spacetalk watch is physically damaged, like the case is damaged or you have a broken screen, this may not be covered under warranty.
Repair is available for Australia, New Zealand, Finland and Norway.
The cost of a non-warranty repair will vary depending on the type of repair needed. We will send you a quote on the repair costs. This gives you the opportunity to decide if you would like to go ahead with the repair.
To initiate a repair, chat to our Customer Support team by clicking on the Spacetalk logo on the bottom right.
Before you send in your device, make sure you delete any personal information from your device by doing a factory reset.
How to perform a Factory Reset and Unpair Your Watch
To reset your watch:
simply swipe down from the top of the screen,
press 'Settings',
scroll down and press 'Factory Reset', and
enter the last 4 digits of your watch's IMEI number (this can be found under 'Settings'>'Information' or on the box the watch was purchased in).
To unpair your watch from your app:
go to the map screen of your app,
press the + in the bottom left corner,
select the watch you wish to unpair,
select 'More', scroll down and
press 'Remove Device'.
Pair Your Watch Again After the Repair
Once your watch has been repaired and returned to you, you can pair it again with your app and select 'Restore Previous Settings'. Please note that you will not be able to restore images, messages, or audio files.
Need Help?
If you have any questions or need assistance with the repair process, please do not hesitate to contact us. Our customer support team is always happy to help.