If you bought your Spacetalk watch through Optus, your Spacetalk app subscription is managed through Optus SubHub, Optus’s subscription hub. If you’re seeing a message that your app access has been restricted, it means your account doesn’t currently have an active Spacetalk subscription in SubHub, usually because it hasn’t been activated yet, or because your Spacetalk and Optus accounts use different email addresses.
Before you start
Have these ready:
Your Optus My Account login details (the same login you use for your Optus bill).
The email address you used — or want to use — for your Spacetalk app account.
Most important step: Use the same email address for both your Optus SubHub account and your Spacetalk app account. If the emails don’t match, SubHub can’t link the subscription to your app, and access will stay restricted.
Troubleshooting
I activated in SubHub but the app still says my access is restricted or need a subscription.
First, give it a few minutes, activation can take a short while to reach the app. Then fully close and reopen the Spacetalk app. If it’s still restricted or asking for a subscription after about 15 minutes, the most likely cause is an email mismatch (see below).My Spacetalk app uses a different email than my Optus account.
SubHub links your subscription using your email address, so both accounts need to match. Check which email is on your Spacetalk app account (in the app, under your profile) and which email is on your Optus/SubHub account. Update one so they match, then repeat the activation steps above.Will activating this cost me anything?
No. The Spacetalk app subscription (RRP $7.99/month) is included in your Optus watch plan at no extra charge.
Still need help?
If you’ve checked your emails match and activated in SubHub but access is still restricted, contact Spacetalk support for help with the app and your watch.