If you bought a Spacetalk Mobile plan directly from our website and don't see it in the Membership section of the app (or the web app), it's usually because you purchased online with a different email address to the one you use to sign in to the app.

A plan that's waiting for activation appears in the Membership section as “Activate new SIM” in blue, like below:

Just purchased? It can take a short time for a new plan to appear — usually a few minutes, and up to a few hours during busy periods. Check again shortly.

If you still don't see the plan, you may need to transfer it from the email address you used to purchase it — see Transfer the Spacetalk mobile plan for step-by-step instructions.

Once the plan appears, tap “Activate new SIM” to activate it — see Activate your Purchased Spacetalk Mobile Plan.

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