Unexpected charges after cancelling a Spacetalk subscription can arise from various reasons, such as incomplete cancellation processes or charges from third-party providers. This guide explains common charging scenarios and steps to resolve them.
Common Charging Scenarios
1. Incomplete Subscription Cancellation
Even after cancelling a subscription, charges can occur if the cancellation process is not completed properly. Make sure to follow the proper cancellation steps. Resolution:
Make sure you cancel your Spacetalk App from the App Stores. Don't just remove the app without cancelling the service.
2. Third-Party Billing Issues
Recurring charges may not always originate from Spacetalk. For example, if your watch uses a non-Spacetalk SIM, ongoing charges will need to be managed through that third-party provider. Resolution:
Identify the billing origin to confirm whether the charges are from Apple or Google.
Cancel via the App Store, or Google Play depending on where the subscription originated.
3. App Store Subscriptions (Apple or Google Play)
If your subscription is managed by Apple’s App Store or Google Play, cancellation needs to occur through the respective account settings. Failure to do so might lead to continued charges even if the subscription appears inactive in the Spacetalk app. Resolution:
Apple/iOS Users: Go to Settings > [Your Name] > Subscriptions > Select Spacetalk > Cancel Subscription. Make sure you're logged into the relevant Apple ID.
Android/Google Play Users: Open the Play Store app > Profile Icon > Payments & Subscriptions > Subscriptions > Select Spacetalk > Cancel Subscription. Make sure you're logged into the correct Google account.
This action stops future renewals from these stores.
4. Timing and Billing Cycle Overlaps
If you cancel during an active billing cycle, the subscription may appear "active" until the end of the paid period. For example, cancellations through Apple could result in continued access until the billing cycle ends. Resolution:
Wait for the current subscription period to end or consider subscribing using a new Apple ID, if necessary.
5. Additional Tips
Always cross-check with your bank or credit card statement for charge details.
For disputes involving third-party billing (e.g., Apple or Google), reach out to the third-party provider directly for assistance with refund processes.
Request supporting documentation from Spacetalk if needed for any dispute.