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Using your Spacetalk Watch overseas

Information on taking your Spacetalk Watch overseas

Updated over a month ago

Where did you buy your Spacetalk Watch?

Spacetalk watches are designed to work in the country they were purchased in. If you want to check if they will work internationally, please refer to the below based on which country you bought your device in.

Australia

Spacetalk plans do not offer international roaming. If you bought your device in Australia, to use your watch overseas, you will need to unlock your watch so you can use another provider's SIM. Note: there is an AU$80 fee for unlocking your watch.

If you have already unlocked your watch, with a suitable SIM plan, you can use your watch in any country with compatible bands. Spacetalk App fee charges will apply.

Note: USA and Canada have different bands so your watch will not work in those countries.

New Zealand

If you bought your Spacetalk device in New Zealand, you can use your watch in any country with compatible network as long as you have a suitable SIM plan. Spacetalk App fee charges will apply.

Note: USA and Canada have incompatible network so your watch will not work in those countries.

USA

Spacetalk Mobile SIM plans (previously known as Jumpy SIM) include use in Canada and Mexico.

If you want to use your watch outside these countries, you will need to unlock your watch so you can use another provider's SIM. Note: there is an US$60 fee for unlocking your watch.

If you have already unlocked your watch, with a suitable SIM plan, you can use your watch in any country with compatible bands. Spacetalk App fee charges will apply.

Note: Watches sold in USA only work in USA, Canada & Mexico.

Canada

If you bought your Spacetalk device in Canada, you can use your watch in any country with compatible network as long as you have a suitable SIM plan. Spacetalk App fee charges will apply.

Note: Watches sold in Canada only work in USA, Canada & Mexico.

UK

Spacetalk Mobile SIM plans include international roaming however additional call charges may apply.

If you want to use another provider's SIM internationally, you will need to unlock your watch. Note: there is an GB£40 fee for unlocking your watch.

If you have already unlocked your watch, with a suitable SIM plan, you can use your watch in any country with compatible bands. Spacetalk App fee charges will apply. Note: USA and Canada have incompatible network so your watch will not work in those countries.

Other European Countries

If you bought your Spacetalk device from these countries, you can use your watch in any country with compatible network as long as you have a suitable SIM plan. Spacetalk App fee charges will apply.

Note: USA and Canada have incompatible network so your watch will not work in those countries.

Singapore

If you bought your Spacetalk device from Singapore, you can use your watch in any country with compatible network as long as you have a suitable SIM plan. Spacetalk App fee charges will apply.

Note: USA and Canada have incompatible network so your watch will not work in those countries.

Additional Information about the Network Bands and International Usage

Using a SIM card from your home country with international roaming enabled allows you to maintain coverage while abroad without switching to a local SIM. However, verify with your provider for costs and roaming agreements in your destination country.

While the watch can work in certain overseas countries, it does require that the network is WCDMA 3G 2100Mhz and 850Mhz. Unfortunately, USA and Canada do not use this type of network, so the watches outside those countries are incompatible. This means that the watch will be unable to obtain a network connection while in these countries. Models designed for US/Mexico markets cannot function in other regions and vice versa, even after unlocking, due to differences in network band configurations.

If your watch is network-unlocked, ensure that the local carrier supports both the required network frequencies and the Spacetalk-compatible SIM.

In some cases, your Spacetalk watch might be locked to a specific SIM provider. Unlocking the watch allows the use of any compatible SIM. Contact Spacetalk support for assistance and note there might be a fee, which varies by device and region.

Adventurer 1 (Model ST2-4G-1) will work on 4G Bands: B1/B3/B5/B7/B8/B20/B28 and 3G Bands: B1/B5/B8. Where GSM networks are still available 2G: 900/1800MHz.

Spacetalk watches are designed to work overseas if compatibility requirements are met. Be sure to check the availability of necessary network frequencies (as provided in model specifications) and prepare early by unlocking your device if needed.

Adventurer 2 (Model ST2-4G-1) will work on 4G Bands: B1/B3/B5/B7/B8/B20/B28 and 3G Bands: B1/B5/B8. Where GSM networks are still available 2G: 900/1800MHz.

Before traveling, always verify that the SIM you plan to use is compatible with the Spacetalk watch and the destination country network. Avoid surprises by checking the availability of required frequency bands and understanding potential roaming or unlocking costs.

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