On Wednesday 8th July 2026, our network partner Telstra Wholesale experienced a major outage that may have impacted your service.
The network issues affecting some Spacetalk customers, caused by our network partner, Telstra Wholesale, have now been resolved. Telstra Wholesale's technology teams continue to monitor the network closely to ensure stability.
What's Happened
Telstra Wholesale has advised that the issue impacting customers' ability to make mobile calls nationally, including calls to Triple Zero (000), is now resolved.
Telstra Wholesale has implemented a solution that has addressed the impact of this issue, and monitoring has confirmed this solution has been successful.
Telstra Wholesale's backup systems and standard welfare check process remain in place.
Customers can feel confident in calling Triple Zero (000).
Need Further Support?
If you experience any issues, please email our customer service team at [email protected]. You can also use the live chat feature avalable in the bottom right corner of our web pages.
Keeping your family safe and connected is at the heart of everything we do, and we sincerely apologise for the disruption caused by our network partner over the past two days. Thank you for your continued patience and understanding.
Kind regards,
The Spacetalk Team