Urgent Update:
We have been informed by our mobile service provider that a number of older Samsung handset devices may not be able to make Triple Zero (000) calls via the Vodafone network when your primary mobile network is unavailable.
What you need to do?
Depending on the model of your device you have one of two actions you need to take to ensure you can make Triple Zero calls in an emergency.
Replace it with a newer model, or
Keep the device and update it to the latest software
The models impacted and the action required can be found here: How do I make sure my device can make Triple 000 calls?
If you’re unsure of your model number, on your mobile:
Go to Settings
Scroll to About phone
You can do this in your Samsung device Settings:
Go to Settings
Scroll to and select Software update (or System updates depending on your model)
Select Download and install*
Follow on-screen instructions to install the software update.
*Your phone will check for any available System or Software updates. If an update is available, it will show you the version and size. If your software is up to date, it will say “Your software is up to date.”