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What should I do if my Spacetalk Mobile recharge fails? (Australia)

What to do if your automatic recharge fails and how to manually recharge your Spacetalk Mobile plan.

Spacetalk Mobile plans are on automatic recharge. If your auto-recharge fails — for example, due to an expired card or insufficient funds — you can recharge manually through the Spacetalk App.

Important: Update your payment method before your next due date to avoid your service being interrupted. See How do I update my payment method?.

How to manually recharge your plan

  1. Open the Spacetalk App and tap Membership at the bottom of the screen.

  2. Under Your SIM Plans, tap the plan you want to recharge.

  3. In the Actions list, tap Recharge plan.

  4. Follow the on-screen prompts to confirm and complete the recharge.

What if my plan shows 0 days or 0GB remaining?

If your plan shows 0 days left or 0GB data left, your plan is no longer active. Follow the same recharge steps above to reactivate it — tap Recharge plan from the Actions list and follow the prompts.

If you are still experiencing issues, contact our Support team via live chat.

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