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What should I do if my Spacetalk Mobile recharge fails? (Australia)

What to do if your automatic recharge fails and how to manually recharge your Spacetalk Mobile plan.

Recharge your Spacetalk Mobile plan manually in Australia if auto-recharge fails, such as from an expired card or insufficient funds. In the Spacetalk App, go to Membership, choose your plan and tap Recharge plan.

Important: Update your payment method before your next due date to avoid your service being interrupted. See How do I update my payment method?.

How to manually recharge your plan

  1. Open the Spacetalk App and tap Membership at the bottom of the screen.

  2. Under Your SIM Plans, tap the plan you want to recharge.

  3. In the Actions list, tap Recharge plan.

  4. Follow the on-screen prompts to confirm and complete the recharge.

What if my plan shows 0 days or 0GB remaining?

If your plan shows 0 days left or 0GB data left, your plan is no longer active. Follow the same manual recharge steps in this article to reactivate your plan — tap Recharge plan from the Actions list and follow the prompts.

If you are still experiencing issues, contact our Support team via live chat.

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