If you encounter subscription-related issues in the Spacetalk app or watch, such as the app asking you to subscribe despite having an active Spacetalk Mobile plan or the watch showing as "Device Disabled," there may be a synchronization issue between the app, the watch, and the subscription service. Follow the steps below to resolve this issue.
Common Causes
The system may not correctly recognize the SPACETALK SIM card.
The device is not properly linked to the subscription service.
Synchronization issues between the app and the watch.
Troubleshooting Steps
Step 1: Unpair the Watch
Unpairing and re-pairing the watch often resolves synchronization issues. To unpair your device:
Open the Spacetalk app and go to the map screen.
Tap the "+" icon in the bottom-left corner of the screen.
Select the watch you want to unpair.
Tap "More," scroll down, and select "Remove Device."
Step 2: Perform a Factory Reset on the Watch
If the issue persists after unpairing the watch, perform a factory reset to refresh the device:
simply swipe down from the top of the screen,
press 'Settings',
scroll down and press 'Factory Reset', and
enter the last 4 digits of your watch's IMEI number (this can be found under 'Settings'>'Information' or on the box the watch was purchased in).
Step 3: Re-Pair the Watch with the App
Once the watch has restarted, follow these steps to re-pair the device with the app:
Open the Spacetalk app.
Follow the on-screen instructions to pair the watch.
Ensure that the subscription is applied correctly.
Additional Notes
Ensure your Spacetalk Mobile plan is activated and linked to your account before performing these steps.
If the issue persists after completing the above steps, contact Spacetalk customer support for further assistance.
By following these steps, you should be able to resolve most subscription-related issues and ensure that your Spacetalk app and watch function correctly.