Stop calls to a Spacetalk watch being rejected by asking the Space owner to add you to their Space. Also make sure your caller ID isn't hidden, as the watch only accepts approved contacts.
Who this is for: Anyone whose calls to a Spacetalk watch are being rejected, and the Space admin who adds approved contacts to the Space.
Are you added as a contact on the Spacetalk watch?
A Spacetalk watch rejects calls from anyone who is not an approved contact. To be able to call the watch, the Space owner needs to add you as a member of their Space. Spaces help you organise the people in your life.
See How do I invite members to a Space? for instructions.
Is your caller ID hidden or private?
If your phone number is set to private or your caller ID is hidden, the Spacetalk watch cannot identify you as an approved contact and will reject the call.
To fix a hidden caller ID, make sure your caller ID is visible before calling the watch. The caller ID setting is usually found in your phone's call settings.
Is School Mode blocking calls to the Spacetalk watch?
School Mode blocks incoming calls during the hours you set. Check whether School Mode is active at the times calls are being made. See How do I set up School Mode?.
What if the Spacetalk watch is receiving calls from unknown numbers?
If the watch is receiving calls from unknown numbers, check that the Block Unknown Calls toggle is turned on in Watch Settings in the Spacetalk App.
If you are still experiencing issues, contact our Support team via live chat.