If a call you make to your Spacetalk watch gets rejected, there could be multiple reasons why this is happening. In order to determine the cause, please try the troubleshooting recommendations below.
You’re not a contact on the watch
The Spacetalk watch is designed to reject calls from unknown contacts for the safety of the watch wearer. If you’ve not been added as a contact to the watch, then you’ll not be able to call or SMS the number, and it will be rejected.
In order to be added as a contact, the primary account owner of the Spacetalk app will need to add you as a member to their Space. Once you’ve been added, you’ll be able to contact the watch, and the watch wearer will also be able to contact you.
To find out how to add a member to a Space, please view this article
The number you’re calling from is private
As a Spacetalk watch is designed to only receive calls from known contacts, if your number is set to private or your caller ID is hidden, the watch will be unable to recognise you and will reject the call.
To test whether this could be the cause, make sure your caller ID is visible and your number is off of private. This can typically be updated via your phone’s settings.