Trusted contacts are vital as part of Spacetalk’s safety features. Trusted contacts are not blocked from calling or texting the watch.
Ensure that contacts for Spacetalk watches are designated as trusted contacts within the 'Watch Contacts' section to ensure they appear correctly on the watch.
How to Add Contacts to Your Spacetalk Watch
To ensure incoming calls are allowed, add the caller’s phone number to the watch’s trusted contacts list. You can easily do this from the Spacetalk app. This allows your child to easily call and message approved contacts directly from their watch. Follow the steps below to add contacts to your Spacetalk watch.
Step 1: Open the Spacetalk App
To begin, open the Spacetalk app on your smartphone. If you do not have the app, you can download it from the App Store or Google Play Store. You can check out Setting up your Spacetalk App for full instructions.
Step 2: Tap the '+' Symbol
In the bottom-left corner of the app, you will see a '+' symbol. Tap on this symbol to add a new contact to your watch.
Step 3: Choose Your Watch
Next, you will need to select the watch’s profile to add contacts. From the home screen of the Spacetalk app, ensure you choose the specific device (e.g., your child’s watch) before proceeding.
Step 4: Tap 'More' > 'Watch Contacts' > '+ Contact'
In the bottom-right corner of the app, you will see a 'More' button. Tap on this button and then select "Watch Contacts." From there, tap on the '+ Contact' button to add a new contact.
Step 5: Add Contacts Manually or Import from Your Phone's Address Book
You can add new contacts manually by entering their name, phone number, and any other relevant information. Alternatively, you can import contacts from your phone's address book by tapping on the "Import from Address Book" button.
Note: Family members who accept invites in the Spacetalk app are not automatically added as trusted contacts. You must manually designate them in the 'Watch Contacts' section.
Step 6: Tap 'Done' to Save
Once you have added all the contacts you want, tap on the 'Done' button in the top right corner of the app. This will save your changes and add the new contacts to your Spacetalk watch.
Congratulations, you have successfully added contacts to your Spacetalk watch! Your child can now easily call and message these approved contacts directly from their watch. If contacts do not appear on the watch, ensure the watch and app are synced correctly. You can also try re-adding the contact after verifying that they are marked as a trusted contact. If the problem persists, double-check the device’s connection status as poor connectivity can delay syncing. Utilizing these tips should resolve most common issues with missing contacts.
If you have any further questions or need assistance, please refer to our other help center articles or contact our customer support team.