On Wednesday 8th July 2026, our network partner Telstra Wholesale is currently experiencing a major network outage that may be impacting your services. Telstra Wholesale is working urgently to restore services as quickly as possible.
What’s Happening
The original issue impacting mobile calls, SMS and data on Telstra Wholesale’s network has now been resolved. Most services are back to normal.
However, there remains a risk that some Triple Zero (000) calls may still be affected. If this happens, you may receive an error message and your phone will attempt to connect to an alternative mobile network.
What Telstra Wholesale Is Doing
Telstra Wholesale has made good progress, reducing the occurrence of the Triple Zero calling error by approximately 90%, and continues to work to eliminate this issue entirely.
Telstra Wholesale’s welfare check process remains in place, so if a Triple Zero call doesn’t connect through their network, a welfare check will be completed as standard.
What You Can Do
If you experience any issues calling Triple Zero (000):
Wait for your phone to connect to an alternative network if one is available. This can take up to 90 seconds.
Use a different phone to make the call, if one is available.
New Connections & Porting
During the outage, our ability to make changes in Telstra Wholesale’s system was also impacted. If you requested a new connection or a port during this time, this is now being processed, though you may see a short delay.
Need Further Support?
If you require assistance or have questions regarding this outage, you can reach us via the following channels:
Email: [email protected]
Social Media: https://www.facebook.com/spacetalk.co
Outage Updates Webpage: Spacetalk Help Centre
For urgent support during this outage, you can also contact us through our live chat function. Visit Spacetalk.co and the link to live chat is in the bottom right-hand corner.
We understand how important this is for the safety of your family, and we sincerely apologise for this disruption caused by our network partner.
Thank you for your patience and understanding while we work to restore your service.