What are the refund policies and processes for SpaceTalk products and services?
Refunds play an important role in ensuring a positive customer experience. Below, you will find details on the various refund policies and processes that apply to Spacetalk's products, app subscriptions, mobile plans, and wearable products.
General Refund Policy
We recommend reading this policy alongside the Spacetalk Services Terms of Use and our Manufacturer's Limited Warranty. Refund_Policy_-_2025-08-14.pdf
App Subscription Refunds
Refunds for Spacetalk app subscriptions are managed by the app store platform where the purchase was made. Specific processes for requesting refunds are as follows:
Apple/iOS Users: Refunds can be requested via Apple’s App Store account that was used to purchase the subscription. Ensure you are logged into the same Apple ID.
Android/Google Play Users: Refunds need to be requested through your Google Play account. Use the same Google account associated with the original subscription to submit the request.
SIM Plan Refunds
For Spacetalk mobile plans and SIM card products, refunds are credited to your original payment method. The timelines generally remain consistent with the general refund policy, ranging from 3–5 business days and up to 10 business days in some cases depending on your bank or card issuer.
Wearable Products Refunds
Refunds for Spacetalk wearable products, including smartwatches, are processed once the returned item is received and verified. Include your order number with the return to expedite processing. Refunds are issued to the original payment method and follow the processing times outlined in the general refund policy. In cases where you are eligible for postage reimbursement, you may need to provide additional details, such as your reimbursement amount and bank details (account holder name, BSB, and account number). This facilitates the processing of postage-related refunds.
By offering clear and detailed directions for various refund processes, Spacetalk ensures its customers have confidence in their purchases. For any additional assistance with refunds, please contact our support team.