Spacetalk Mobile | General

General
How do I contact Spacetalk Mobile Support?
If you need assistance or have an enquiry, you can email our customer support team at mobilesupport@spacetalk.co or via live chat on our website www.spacetalk.co Our business hours are Monday to Friday 9:00am – 4:30pm (Australian EST).
I’m looking for JumpySIM, what is Spacetalk Mobile?
JumpySIM and Spacetalk were different divisions of the same company. We have unified our approach and come together as one brand, Spacetalk Mobile. Only our name has changed, everything else has stayed the same. We will continue to make it as easy as ...

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Can I choose my phone number?
During the activation process you will have a choice of 3 randomly generated numbers. Alternatively, you can transfer your existing mobile number to Spacetalk Mobile.
How do I find my Spacetalk Mobile customer number?
Your customer number is sent to you via SMS and email when you activate your service and again with any updates provided to you.
How do I activate my SIM?
To activate your Spacetalk Mobile SIM follow the steps on our activation page here. You will need a current Driver's License, Passport or Medicare Card and a valid payment method to complete the activation.
Where do I find the SIM number?
Your SIM serial number is the 13-digit number located on the back of your SIM kit. Your SIM number can be found in two places, on the SIM card itself and at the top of the SIM card surrounding.
How do I change my payment details?
Payment details can be updated in your Spacetalk Mobile Account.

Spacetalk Mobile | General | Knowledge Base