When will my plan be activated?
Generally, your plan will be activated within 15 minutes to 4 hours. We will message you letting you know when the service has been activated.
Once activation is complete you may need to power-cycle your device in order for the SIM to connect.
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How do I change my plan?
To change your plan, you will need to log into your Spacetalk Mobile portal and recharge with the new plan value prior to your auto-recharge being processed. You will receive a reminder SMS and email notification 2 days prior to your auto-recharge ...
How do I cancel my plan?
If you wish to cancel, head to your Spacetalk Mobile Portal, you will have the option to disconnect the service. Once you have logged in you can select your service from 'mobile' on the left hand side and then choose to disconnect.
Can I get a refund for my Spacetalk Mobile plan?
Spacetalk Mobile does not offer refunds on credit purchased due to change of mind, lack of coverage or credit purchased incorrectly or in error. Please ensure you are checking our coverage map and frequently asked questions to ensure our product is ...
How do I recharge my Spacetalk Mobile service?
Your Spacetalk Mobile service will automatically recharge using the registered payment method listed on your Spacetalk Mobile account. A reminder SMS and email will be sent 2 days prior to the payment being processed. Please ensure you have funds ...
Can I call and text internationally?
This is not currently offered on Spacetalk Mobile services. Please refer to the Critical Information Summary document for your plan for plan inclusions and exclusions.