I have lost my SIM card or my SIM card is damaged. What should I do?
You will need to order a new SIM card here: https://spacetalk.co/products/spacetalk-mobile-sim
Once your new SIM card arrives you can then log into your Spacetalk Mobile account and complete the SIM replacement.
When logging into your account you need to enter your account number and password. Your customer account number is sent to you via SMS and email when you activate your service and again with any updates Spacetalk Mobile sends you.
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Where do I find the SIM number?
Your SIM serial number is the 13-digit number located on the back of your SIM kit. Your SIM number can be found in two places, on the SIM card itself and at the top of the SIM card surrounding.
How do I activate my SIM?
To activate your Spacetalk Mobile SIM follow the steps on our activation page here. You will need a current Driver's License, Passport or Medicare Card and a valid payment method to complete the activation.
My SIM card is not working. What should I do?
Please contact our customer support team at mobilesupport@spacetalk.co so we can help resolve this for you.
Am I eligible for a free Spacetalk App Subscription?
In collaboration with the team at Spacetalk Australia, some devices are eligible for a free Spacetalk app subscription when using a Spacetalk Mobile SIM card. Eligible devices include:- Spacetalk Adventurer 2 - Model: ST3-4G-1 Spacetalk Adventurer - ...
How do I change my ring time?
You can change your ring time to 15, 20, 25 or 30 seconds. Using the phone function (not SMS), simply enter the following sequence, then press the call/send button. **61*101** (number of seconds) #. For example, to change your ring time to 20 ...